Superium AI, a trading name of Durand Raphael Marie Jean (sole trader, SIREN 913 331 575) ("we," "us," or "our"), is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our services or visit our website.
We may collect the following types of information:
→ Personal Information: your name, email address, and phone number, collected through inquiries and service sign-ups.
→ SMS & Messaging Data: collected when users opt in to receive messages through our services.
→ Usage Analytics: IP addresses and browser information, collected to understand how our site is used.
→ Behavioral Data: we use SiteBehaviour, a cookie-less tracking tool, to analyze user behavior without collecting personally identifiable information unless voluntarily provided.
We use the information we collect to:
When you opt in to receive SMS messages from Superium AI — for example, by checking the consent box on our booking form — you agree to receive text messages related to your inquiry, including appointment reminders, no-show follow-ups, and related nurture messages. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any message; opt-out requests are processed immediately and no further messages will be sent. Reply HELP for assistance, or contact us at raphael@superiumai.com.
We do not sell, rent, or share your mobile phone number or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes. Mobile information is shared only with the service providers listed in Section 5 strictly as needed to deliver our messaging services (for example, Twilio for message delivery).
We use SiteBehaviour, a cookie-less analytics tool, to understand how visitors interact with our website. This tool collects anonymized interaction data such as page views, session duration, and click events.
SiteBehaviour does not gather personally identifiable information unless that information is voluntarily provided by you through a form or other interaction on the site.
We work with trusted third-party providers to deliver our services. These may include:
All third-party providers are bound by confidentiality agreements and are only permitted to use your data as necessary to deliver the services they provide to us.
SMS opt-in data and consent are never shared with any third party for their own marketing purposes.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You have the right to:
To exercise any of these rights, please contact us at raphael@superiumai.com.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us at raphael@superiumai.com